How Can I Get A Refund For My Purchase?
A refund can only be issued if the following two conditions are met:
- The request for a refund is made within 14 days following the purchase.
- The reason for the refund is considered valid according to our policy.
Valid reasons for a refund include:
- Receiving an empty report,
- Being charged twice for the identical report,
Invalid refund reasons:
- Inaccuracies in a report,
- Incomplete report,
- Untimely report,
- Failing to cancel the subscription before the renewal date.
Please note that the monthly fee and subscription terms are clearly agreed upon before the purchase, and these terms are also detailed on the purchase page and within our terms and conditions. If the subscription was not canceled before the next billing cycle, this does not qualify as a valid reason for a refund.
If you find your refund reason to be valid, please fill out the refund form and you will soon hear from us.